Your order will ship from our offices within 24-48 hours of your placing
the order, Monday-Friday. Weekend
orders will ship on Monday (or Tuesday, if Monday is a holiday).
US Destinations: US PRIORITY MAIL for just $5.95
Your order will ship via USPS Priority Mail
for $5.95 with Delivery Confirmation - which normally arrives within 2-3 business days for most destinations. We
WILL ship to P.O. Boxes. And choose free gift boxing or tarnish free packaging.
International Shipping: EXPRESS MAIL INTERNATIONAL- $28.
UNITED KINGDOM, AUSTRALIA, EUROPE, CANADA via EXPRESS MAIL INTERNATIONAL - typical delivery period is 3-5 business days; includes insurance and tracking for $28.00
Countries Included in the Europe Shipping Region:
Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Norway
Netherlands
Sweden
Your package may be subject
a delay in customs. It may also be subject to the customs fees and import duties of the country to which you
have your order shipped. At this time, we do not accept international orders to countries
other than those shown above.
Note: Very large international orders may require a higher shipping
charge: we will contact you via email
Placing An Order
ORDER CONFIRMATION
After placing your order you will receive an auto email order confirmation
letting you know we received and will be shipping your order. Your
order will ship from our offices within 24 hours. If there is an unexpected
delay in shipping we will notify you via email.
Please ensure that your correct e-mail address is included!
When you place an order online you will receive an email confirming
that order. If there is an error in your email address, we WILL ship
your order, but we will be unable to email your order confirmation
to you.
PAYMENT METHODS
We accept these payment methods:
MasterCard, Visa, American Express,
PayPal, eCheck (via PayPal)
SAFE, SECURE ONLINE ORDERING
CREDIT CARD ORDERS
Our website offers a secure shopping cart system that accepts Visa,
Mastercard and American Express. (Discover Cards are not accepted
at this time.) On the order form you can safely enter your credit
card number via the secure server - our Secure Sockets Layer (SSL)
software is the industry standard and among the best software available
today for secure online commerce transactions. It encrypts all of
your personal information, including credit card number, name, and
address, so that it cannot be read as the information travels over
the Internet.
Your credit card statement will read: 'Jane Ingraham Design'.
PAYPAL
Payments may be made with PayPal, just select that button on the
order form. PayPal makes sending money as easy as sending email. For
more information visit PayPal
CUSTOMER SERVICE
Toll Free Message Phone: 877-880-0742.
Call 24/7, leave a message & we will return your call. Or, EMAIL: help@beautifulsilverjewelry.com
MONEYBACK GUARANTEE
Hassle-free, no questions asked return policy!
We guarantee you'll love your
jewelry!
If you are not happy with your purchase FOR ANY REASON, return
the jewelry within 30 days and we will exchange or refund the
purchase price, less shipping costs, to you on return of the
jewelry.
Be assured that we will always honor our guarantee of your
100% satisfaction with your silver jewelry purchase. We will
speedily process your refund and credit your card for the purchase
amount, no questions asked.
See below for return details and address. |
RETURNS AND EXCHANGES
We want you to be completely satisfied
with the sterling silver jewelry that you purchased from us!
You may return or exchange your silver jewelry within
30 days of purchase if you are not satisfied with it. The jewelry
must be returned in its original condition for a refund or exchange.
The returned jewelry must not show signs of damage, wear or alteration.
HOW TO RETURN
1. Please EMAIL
US (help@beautifulsilverjewelry.com) us to let us know you are
returning the jewelry. Place all the original packaging in the return
box, including your return jewelry and a copy of the invoice.
2. The jewelry should be mailed in a box, not an
envelope as the jewelry may be crushed in an envelope (see item 5).
Send to us at:
J. Ingraham Design
P O Box 2850
San Marcos, CA
92079-2850
(Note: we don't use the word 'jewelry' on the external packaging).
3. Please ship to us using the US Postal Serivce as this is a P.O.
Box. You may want to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal
service's Delivery Confirmation that will show when your package was
delivered to us.
4. Your return will be processed within 7 business days. A credit
will be issued to your original method of payment within 9 business
days of receiving your returned sterling silver jewelry. You will
receive an email confirming your refund.
5. We are not responsible for items damaged or lost in transit. In
case of damage, alteration or wear, a credit will not be issued. We
suggest shipping insurance as we will not replace or refund jewelry
lost or stolen in the mail while in delivery from you to us.
HOW TO EXCHANGE
We will be happy to exchange your jewelry purchase.
When your send your return jewelry back to us... please tell us on
a copy of the invoice what jewelry you would like for your exchange.
Be sure to include the jewelry item style name, gemstone-type and
the price. We will credit your account for the amount of the returned
jewelry, then charge you for the replacement silver jewelry and your
new jewelry will be on its way to your door.
If you would like your jewelry exchange faster - just order your
new jewelry online and also mail your return jewelry to us. Your new
jewelry will arrive in 2-3 business days, and, when we receive your
returned jewelry, we will credit your card for the amount of purchase.
See the section above for the address and details for returning your
jewelry.
If you have questions please don't hesitate to Contact
Us
Beautiful Silver Jewelry
Jane Ingraham Design
P O Box 2850
San Marcos, CA 92079-2850
Toll Free Message Phone 877 880 0742
Email