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Moneyback Guarantee

We always honor our hassle-free, no questions asked return policy!

We guarantee you'll love your jewelry!

If you are not happy with your purchase FOR ANY REASON, return the jewelry within 30 days and we will exchange or refund the purchase price, less shipping costs, to you on return of the jewelry.

Be assured that we will always honor our guarantee of your 100% satisfaction with your silver jewelry purchase. We will speedily process your refund and credit your card for the purchase amount, no questions asked.

 

RETURNS AND EXCHANGES

We want you to be completely satisfied with the sterling silver jewelry that you purchased from us!

You may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. The returned jewelry must not show signs of damage, wear or alteration.

 

HOW TO RETURN

1. Please EMAIL US us to let us know you are returning the jewelry. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice.

2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope (see item 5).

Send to us at:

J. Ingraham Design
P O Box 2850
San Marcos, CA
92079-2850
(Note: we don't use the word 'jewelry' on the external packaging).

3. Please ship to us using the US Postal Serivce as this is a P.O. Box. You may want to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us.

4. Your return will be processed within 7 business days. A credit will be issued to your original method of payment within 9 business days of receiving your returned sterling silver jewelry. You will receive an email confirming your refund.

5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.

 

HOW TO EXCHANGE

We will be happy to exchange your jewelry purchase.

When your send your return jewelry back to us... please tell us on a copy of the invoice what jewelry you would like for your exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.

If you would like your jewelry exchange faster - just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.

See the section above for the address and details for returning your jewelry.

 

If you have questions please don't hesitate to Contact Us

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