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Order - Shipping - Guarantee - Returns - Exchanges

• Shipping Areas and Rates
• Payment Methods
• Placing an order
• Moneyback Guarantee
• How To Return or Exchange
• Free Gift Box

SHIPPING

Your order will ship from our offices within 24-48 hours of your placing the order, Monday-Friday. Weekend orders will ship on Monday (or Tuesday, if Monday is a holiday).

US Destinations: US PRIORITY MAIL- $5.95

Your order will ship via USPS Priority Mail for $5.95 with Delivery Confirmation - which normally arrives within 2-3 business days for most destinations. We WILL ship to P.O. Boxes.

International Shipping: EXPRESS MAIL INTERNATIONAL- $28.

UNITED KINGDOM, AUSTRALIA, EUROPE, CANADA via EXPRESS MAIL INTERNATIONAL - typical delivery period is 3-5 business days; includes insurance and tracking for $28.00

Countries Included in the Europe Shipping Region:
Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Norway
Netherlands
Sweden

Your package may be subject a delay in customs. It may also be subject to the customs fees and import duties of the country to which you have your order shipped. At this time, we do not accept international orders to countries other than those shown above.

Note: Very large international orders may require a higher shipping charge: we will contact you via email

Placing An Order

ORDER CONFIRMATION

After placing your order you will receive an auto email order confirmation letting you know we received and will be shipping your order. Your order will ship from our offices within 24 hours. If there is an unexpected delay in shipping we will notify you via email.

Please ensure that your correct e-mail address is included! When you place an order online you will receive an email confirming that order. If there is an error in your email address, we WILL ship your order, but we will be unable to email your order confirmation to you.

PAYMENT METHODS

We accept these payment methods:
MasterCard, Visa, American Express, PayPal, eCheck (via PayPal)

SAFE, SECURE ONLINE ORDERING

CREDIT CARD ORDERS

Our website offers a secure shopping cart system that accepts Visa, Mastercard and American Express. (Discover Cards are not accepted at this time.) On the order form you can safely enter your credit card number via the secure server - our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Your credit card statement will read: 'Jane Ingraham Design'.

PAYPAL

Payments may be made with PayPal, just select that button on the order form. PayPal makes sending money as easy as sending email. For more information visit PayPal

CUSTOMER SERVICE

Toll Free Message Phone: 877-880-0742. Call 24/7, leave a message & we will return your call. Or, EMAIL: help@beautifulsilverjewelry.com

MONEYBACK GUARANTEE

Hassle-free, no questions asked return policy!

We guarantee you'll love your jewelry!

If you are not happy with your purchase FOR ANY REASON, return the jewelry within 30 days and we will exchange or refund the purchase price, less shipping costs, to you on return of the jewelry.

Be assured that we will always honor our guarantee of your 100% satisfaction with your silver jewelry purchase. We will speedily process your refund and credit your card for the purchase amount, no questions asked.

See below for return details and address.

RETURNS AND EXCHANGES

We want you to be completely satisfied with the sterling silver jewelry that you purchased from us!

You may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. The returned jewelry must not show signs of damage, wear or alteration.

HOW TO RETURN

1. Please EMAIL US (help@beautifulsilverjewelry.com) us to let us know you are returning the jewelry. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice.

2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope (see item 5).

Send to us at:

J. Ingraham Design
P O Box 2850
San Marcos, CA
92079-2850
(Note: we don't use the word 'jewelry' on the external packaging).

3. Please ship to us using the US Postal Serivce as this is a P.O. Box. You may want to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us.

4. Your return will be processed within 7 business days. A credit will be issued to your original method of payment within 9 business days of receiving your returned sterling silver jewelry. You will receive an email confirming your refund.

5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.

HOW TO EXCHANGE

We will be happy to exchange your jewelry purchase.

When your send your return jewelry back to us... please tell us on a copy of the invoice what jewelry you would like for your exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.

If you would like your jewelry exchange faster - just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.

See the section above for the address and details for returning your jewelry.

If you have questions please don't hesitate to Contact Us

COMPLIMENTARY GIFT BOXING

We will be happy to package your jewelry in a white organza with sparking silver stars gift pouch and place that inside our silver foil box tied with a silver bow.... at no charge!

And, if your gift is being delivered to a different address, we will include a 'gift receipt' (no prices, no item detail) in the shipping box - which contains your typewritten message.

There is a selection on the order form to request a free gift boxing or, if you'd prefer, choose anti-tarnish plastic bag packaging for your jewelry.

Testimonial about our jewelry and gift boxing:

" I received my order today and could not have been more happy. Not only were the items beautifully crafted but the packaging was more than I ever received from any other vendor. I am truly happy that I "stumbled" upon your site and plan to "stumble" again in the future." -- SMS, NJ

A Gift of Jewelry

If you're giving someone special a gift of gemstone jewelry - you can certainly choose her birthstone, but don't forget her personality, her color likes and dislikes, and what she enjoys wearing. Choosing a piece for her using that criteria will make her present uniquely perfect and special for her alone. And you can be sure she'll appreciate the thought behind her gift!

Beautiful Silver Jewelry
Jane Ingraham Design
P O Box 2850
San Marcos, CA 92079-2850
Toll Free Message Phone 877 880 0742
Email

For more sterling silver designer earrings, necklaces and bracelets
- take a peek at our Sterling Silver Jewelry Catalog