Order - Shipping Rates - Guarantee - Returns - Exchanges

• Shipping Areas and Rates • Payment Methods
• Placing an order • Moneyback Guarantee
• How To Return or Exchange • Free Gift Boxing

Shipping Rates

Most orders ship from our offices within 24 - 48 hours, Mon-Fri.

Ship To U.S. Destinations: Price: Delivery Information:

U.S. Post Office First Class Mail $2.95 3-5 business days (no delivery confirmation)

U.S. Post Office 2-3 Day Priority Mail $7.50
2-3 business days (includes USPS delivery confirmation)

International Shipping :

CANADA via First Class Air* $7.00 3-8 business days or more*

UNITED KINGDOM via First Class Air

We ship internationally to Canada and UK only.

*Delivery time varies. 3-8 business days. It may be long as it is possible that some packages may be delayed at your country's customs office. We're sorry, but we have no control over these delays.

Customs fees, duties, etc:
We are not responsible for the customs, duty, or brokerage fees on international orders. We have no way of estimating customs fees, taxes, duties, etc., so please contact your local customs office if you need to know more about fees. Some customs offices could send a separate invoice for fees. We cannot issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

Payment Methods for International Sales
Credit card: if you use a credit card in a currency other than USD, your credit card company will give you the day's bank exchange rate.

PayPal: we can receive PayPal payments from PayPal supported countries.

$9.00 3-8 business days or more*

If an order is refused, the customer is responsible for return shipping charges. Shipping will not be refunded for most returned packages.

Gift Certificate:

Gift Certificate no charge Gift certificate is personalized then emailed to you to email, send in a card or give to recipient. (No waiting)

AVS and CVV2

We use the Address Verification System (AVS). Your credit card billing address must match the statement address. If not, the transaction will be declined.

To use a credit card on our site, you must supply the Card Security Code (CVV2) code. For VISA and MasterCard, this is the last three printed digits in the signature strip on the back of the card. For American Express, the CVV2 code is the four digits on the right front of the card and slightly above the credit card number. Transactions without CVV2 codes will be declined.

Suspicious Orders

If an order is questionable and alerts our fraud detection systems, we will ask for a faxed copy of the front and back of the credit card. We reserve the right to decline any order. We report all fraud to the FBI and Interpol.

Placing An Order

ORDER CONFIRMATION

Please ensure that your correct e-mail address is included! When you place an order online you will receive an email confirming that order. If there is an error in your email address, we WILL ship your order, but we will be unable to email your order confirmation to you.

After placing your order you will receive an auto email order confirmation letting you know we received and will be shipping your order. Your order will ship from our offices within 24 hours. If there is an unexpected delay in shipping we will notify you via email.

PAYMENT METHODS

We accept these payment methods:
MasterCard, Visa, American Express, PayPal

SAFE, SECURE ONLINE ORDERING

CREDIT CARD ORDERS

Our website offers a secure shopping cart system that accepts Visa, Mastercard, Discover Cards and American Express credit cards.

On the order form you can safely enter your credit card number via the secure server - our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Your credit card statement will read: 'Ingraham Design'.

PAYPAL

Payments may be made with PayPal, just select that button on the order form. PayPal makes sending money as easy as sending email. For more information visit PayPal

CUSTOMER SERVICE

Toll Free Message Phone: 877-880-0742. Call 24/7, leave a message & we will return your call.

or Contact us via email.

MONEYBACK GUARANTEE

Hassle-free, no questions asked return policy!

We guarantee you'll love your jewelry!

If you are not happy with your purchase FOR ANY REASON, return the jewelry within 30 days and we will exchange or refund the purchase price, less shipping costs, to you on return of the jewelry.

Be assured that we will always honor our guarantee of your 100% satisfaction with your silver jewelry purchase. We will speedily process your refund and credit your card for the purchase amount, no questions asked.

See below for return details and address.

RETURNS AND EXCHANGES

We want you to be completely satisfied with the sterling silver jewelry that you purchased from us!

You may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. The returned jewelry must not show signs of damage, wear or alteration. No returns on custom made jewelry.

HOW TO RETURN

1. Mail your return to the address shown on your invoice.

Please EMAIL US us to let us know you are returning the jewelry.

2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope. Note: we don't use the word 'jewelry' on the external packaging.

3. We are not responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us. Also, we are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.

4. Your return will be processed as soon as possible.... within 7 business days. A credit will be issued to your original method of payment. We will send you an email to let you know we've processed your refund.

HOW TO EXCHANGE

We will be happy to exchange your jewelry purchase.

When your send your return jewelry back to us... please tell us on a copy of the invoice what jewelry you would like for your exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.

If you would like your jewelry exchange faster - just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.

See the section above for the address and details for returning your jewelry.

If you have questions please don't hesitate to Contact Us

COMPLIMENTARY GIFT BOXING

We will be happy to package your jewelry in a white organza with sparking silver stars gift pouch and place that inside our silver foil box tied with a silver bow.... at no charge!

And, if your gift is being delivered to a different address, we will include a 'gift receipt' (no prices, no item detail) in the shipping box - which contains your typewritten message.

There is a selection on the order form to request a free gift boxing or, if you'd prefer, choose anti-tarnish plastic bag packaging for your jewelry.

Testimonial about our jewelry and gift boxing:

" I received my order today and could not have been more happy. Not only were the items beautifully crafted but the packaging was more than I ever received from any other vendor. I am truly happy that I "stumbled" upon your site and plan to "stumble" again in the future." -- SMS, NJ

A Gift of Jewelry

If you're giving someone special a gift of gemstone jewelry - you can certainly choose her birthstone, but don't forget her personality, her color likes and dislikes, and what she enjoys wearing. Choosing a piece for her using that criteria will make her present uniquely perfect and special for her alone. And you can be sure she'll appreciate the thought behind her gift!

Beautiful Silver Jewelry & J Ingraham Design
555 Country Club Lane C120
San Diego, CA 92026

Toll free message phone: 877.880.0742

Contact Us via Email

new silver jewelry designs

by gemstone:
amethyst (purple)
amethyst (green)
baltic amber jewelry
beaded jewelry
black onyx jewelry
blue topaz jewelry
carnelian jewelry
citrine jewelry
coral (red) jewelry
garnet jewelry
green quartz
iolite jewerly
jade jewelry
kyanite
lapis lazuli
lemon quartz
malachite
moonstone
multi-gemstones
peridot jewelry
pearl jewelry
rose quartz
smoky topaz
turquoise jewelry
......................
• Only Silver Jewelry
(no gemstones)

• Rings

......................

• Bridesmaids
& Bridal Jewelry

• Gemstone History
• Birthstone List

925 silver chains:
16, 18, 20, 22, 24, 30"
Sterling Silver
Snake & Box Chains

collections:

Silver Earrings
Silver Necklaces
& Pendants
Silver Bracelets

goodies:
•Neck cords
•Jewelry Bags
•Sunshine Silver
Polishing Cloth

premium CZ:
CZ silver jewelry
CZ rings

Order with Visa, AmEx, MasterCard, Discover and PayPal. 100% 30-Day money back guaranteed. Most orders ship within 24 hours, Monday-Friday. Safe, secure, shopping with highest possible encryption secured by Thawte and McAfee, the industry standards, for your protection. Quality silver jewelry, free gift boxing available, outstanding customer service ... online since 2000, we're the jewelry company you can trust.