Order - Shipping Rates - Guarantee - Returns - Exchanges

• Shipping Areas and Rates • Payment Methods
• Placing an order • Moneyback Guarantee
• How To Return or Exchange • Free Gift Boxing

 

Shipping Rates

 

 

Most orders ship from our offices within 24 hours, Mon-Fri.

SHIPPING METHOD	PRICE	RESTRICTIONS	DELIVERY TIME
UNITED STATES via U.S. Post Office 1ST CLASS	$2.95	-	3-4 business days (no delivery confirmation)
UNITED STATES via U.S. Post Office PRIORITY MAIL	$7.50	-	2-3 business days (includes USPS delivery confirmation)
INTERNATIONAL
CANADA via USPS 1st CLASS AIR	$7.00	you pay if there are any customs fees such as tariffs and duties.	3-12 business days*
UNITED KINGDOM AUSTRALIA NEW ZEALAND via USPS 1st CLASS AIR We ship internationally to Canada, the UK, AU and NZ only. * Delivery time varies. 3-8 business days. It may be longer as it is possible that some packages may be delayed in transit or delayed at your country's customs office. Business days exclude Sat. & Sun. Please double check your shipping address when ordering. Customs fees, duties, etc: We are not responsible for the customs, duty, or brokerage fees on international orders. We have no way of estimating customs fees, taxes, duties, etc., so please contact your local customs office if you need to know more about fees. International Payments If you use a credit card in a currency other than USD, your credit card company will give you the day's bank exchange rate. We also take PayPal for International orders.	$9.00	you pay if there are any customs fees such as tariffs and duties.	3-12 business days*
If an order is refused, the customer is responsible for return shipping charges. Shipping will not be refunded for most returned packages.
GIFT CERTIFICATE
Link for Gift Certificate	no shipping charge	Gift certificate is personalized then emailed to you to email, send in a card or give to recipient. (No waiting)

 

AVS and CVV2

We use the Address Verification System (AVS). Your credit card billing address must match the statement address. If not, the transaction will be declined.

To use a credit card on our site, you need the Card Security Code (CVV2) code. For VISA and MasterCard, this is the last three printed digits in the signature strip on the back of the card. For American Express, the CVV2 code is the four digits on the right front of the card and slightly above the credit card number. Transactions without CVV2 codes will be declined.

Suspicious Orders

If an order is questionable and alerts our fraud detection systems, we will ask for a faxed copy of the front and back of the credit card. We reserve the right to decline any order. We report all fraud to the FBI and Interpol.

---

Placing An Order

ORDER CONFIRMATION

Please ensure that your correct e-mail address is included! When you place an order online you will receive an email confirming that order. If there is an error in your email address, we WILL ship your order, but we will be unable to email your order confirmation to you.

After placing your order you will receive an auto email order confirmation letting you know we received and will be shipping your order. Your order will ship from our offices within 24 hours. If there is an unexpected delay in shipping we will notify you via email.

 

 

---

PAYMENT METHODS

We accept these payment methods:
     MasterCard, Visa, American Express, PayPal

 

SAFE, SECURE ONLINE ORDERING

CREDIT CARD ORDERS

Our website offers a secure shopping cart system that accepts Visa, Mastercard, Discover Cards and American Express credit cards.

On the order form you can safely enter your credit card number via the secure server - our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Your credit card statement will read: 'Ingraham Design'.

PAYPAL

Payments may be made with PayPal, just select that button on the order form. PayPal makes sending money as easy as sending email. For more information visit PayPal

 

CUSTOMER SERVICE

Toll Free Message Phone: 877-880-0742. Call 24/7, leave a message & we will return your call.

or Contact us via email.

 

---

 

MONEYBACK GUARANTEE Hassle-free, no questions asked return policy! We guarantee you'll love your jewelry! If you are not happy with your purchase FOR ANY REASON, return the jewelry within 30 days and we will exchange or refund the purchase price, less shipping costs, to you on return of the jewelry. Be assured that we will always honor our guarantee of your 100% satisfaction with your silver jewelry purchase. We will speedily process your refund and credit your card for the purchase amount, no questions asked.

 

RETURNS AND EXCHANGES

We want you to be completely satisfied with the sterling silver jewelry that you purchased from us!

You may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. The returned jewelry must not show signs of damage, wear or alteration. No returns on custom made jewelry.

 

HOW TO RETURN

1. Return instructions are at the bottom of the invoice enclosed in your package. Or Contact Us for instructions.

2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope. Note: we don't use the word 'jewelry' on the external packaging.

3. We are not responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us. Also, we are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.

4. Your return will be processed as soon as possible.... within 7 business days. A credit will be issued to your original method of payment. We will send you an email to let you know we've processed your refund.

 

HOW TO EXCHANGE

We will be happy to exchange your jewelry purchase.

When your send your return jewelry back to us... please tell us on a copy of the invoice what jewelry you would like for your exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.

If you would like your jewelry exchange faster - just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.

See the section above for the address and details for returning your jewelry.

 

If you have questions please don't hesitate to Contact Us

 

---

 

COMPLIMENTARY GIFT BOXING

We will be happy to package your jewelry in a white organza with sparking silver stars gift pouch and place that inside our silver foil box tied with a silver bow.... at no charge!

And, if your gift is being delivered to a different address, we will include a 'gift receipt' (no prices, no item detail) in the shipping box - which contains your typewritten message.

There is a selection on the order form to request a free gift boxing or, if you'd prefer, choose anti-tarnish plastic bag packaging for your jewelry.

Testimonial about our jewelry and gift boxing:

" I received my order today and could not have been more happy. Not only were the items beautifully crafted but the packaging was more than I ever received from any other vendor. I am truly happy that I "stumbled" upon your site and plan to "stumble" again in the future." -- SMS, NJ

 

A Gift of Jewelry

If you're giving someone special a gift of gemstone jewelry - you can certainly choose her birthstone, but don't forget her personality, her color likes and dislikes, and what she enjoys wearing. Choosing a piece for her using that criteria will make her present uniquely perfect and special for her alone. And you can be sure she'll appreciate the thought behind her gift!

 

---

 

Beautiful Silver Jewelry & J Ingraham Design
555 Country Club Lane C145
San Diego, CA 92026

Toll free message phone: 877.880.0742

Contact Us via Email

Our Newest Designs
..........................

Gemstone Jewelry:

amethyst jewelry
amethyst (green)
baltic amber
beaded jewelry
black onyx jewelry
blue topaz jewelry
carnelian
citrine jewelry
coral (red)
garnet jewelry
green quartz
iolite jewelry
jade jewelry
kyanite
lapis lazuli
lemon quartz
malachite
moonstone jewelry
mystic topaz
multi-gemstone
peridot jewelry
pearl jewelry
rose quartz jewelry
smoky topaz jewelry
topaz (sky blue) jewelry
turquoise jewelry
......................

Bracelets
Earrings
Necklaces | Pendants
Rings
New:
Leather Bracelets

......................

Birthstones

Birthstone List
Birthstones, plus Anniversary,
Zodiac & Day-of-Birth Gemstones

Gemstone History
......................

Designer Gemstone Jewelry
some of our unique jewelry styles:

• Adopt-Pet Handstamped
• Abstract Art Jewelry
• Allure Silver Jewelry
• Birthstone Charms
• BRIDESMAIDS Sets
• Celtic Silver Jewelry
• Cherry Gemstone Pendants
• Classic Silver Jewelry
• Cluster Gem Jewelry
• CZ Silver Jewelry
  quality diamond-brilliant
  CZ sterling silver jewelry
• Diana Jewelry
• Elegance Designs
• Emerald-Cut Necklaces
• Heart Jewelry
• Isabella Ornate
• Jennifer Black Onyx
• Juliet Gemstone Jewelry
• Just Silver Jewelry
  jewelry w/out gemstones
• Kate Gemstone Jewelry
• Long Gemstone Earrings
• Melissa Earrings
• Natalie PEAR-CUT
• Nature Silver Jewelry
• Shell Jewelry
• Suffragette-Style Jewelry
• Trillion-Cut Gemstone Jewelry

925 sterling silver chains and more

• 16 to 30 inch
  Sterling Silver Chains
• Sunshine Silver
  Polishing Cloth
• Give A Gift Certificate