Home > Ordering and Shipping

Order - Shipping - Guarantee - Returns - Exchanges

• Shipping Areas and Rates • Payment Methods
• Placing an order • Moneyback Guarantee
• How To Return or Exchange • Free Gift Boxing

Most orders ship from our offices within 24 hours, Monday-Friday.

Shipping Areas and Rates

Ship To U.S. Destinations:	Price:	Delivery Information:
U.S. Post Office First Class	$2.95	3-5 business days (no delivery confirmation)
U.S. Post Office 2-3 Day Priority Mail with delivery confirmation	$6.95	2-3 business days
International Shipping:
Canada via U.S. First Class Air	$5.95	4-12 business days*
International via U.S. First Class Air TO: United Kingdom, Canada, Australia, New Zealand, Europe, Spain, Germany, France, Belgium, Austria, Denmark, Finland, Ireland, Italy, Netherlands, Norway, Portugal, Sweden, Switzerland, Japan, Singapore, Hong Kong and Mexico We are not responsible for the customs, duty, or brokerage fees on international orders. Delivery time varies and can take up to three weeks. Payment Methods for International Sales Credit card: if you use a credit card in a currency other than USD, your credit card company will give you the day's bank exchange rate. PayPal: we can receive PayPal payments from PayPal supported countries.	$6.95	4-12 business days*
If an order is refused, the customer is responsible for return shipping charges. Shipping will not be refunded for most returned packages.
Gift Certificate:
Gift Certificate	no charge	Gift certificate is personalized then emailed to you to email, send in a card or give to recipient. (No waiting)

AVS and CVV2

We use the Address Verification System (AVS). Your credit card billing address must match the statement address. If not, the transaction will be declined.

To use a credit card on our site, you must supply the Card Security Code (CVV2) code. For VISA and MasterCard, this is the last three printed digits in the signature strip on the back of the card. For American Express, the CVV2 code is the four digits on the right front of the card and slightly above the credit card number. Transactions without CVV2 codes will be declined.

Suspicious Orders

If an order is questionable and alerts our fraud detection systems, we will ask for a faxed copy of the front and back of the credit card. We reserve the right to decline any order. We report all fraud to the FBI and Interpol.

Note: Large international orders may require a higher shipping charge: we will contact you via email

---

Placing An Order

ORDER CONFIRMATION

Please ensure that your correct e-mail address is included! When you place an order online you will receive an email confirming that order. If there is an error in your email address, we WILL ship your order, but we will be unable to email your order confirmation to you.

After placing your order you will receive an auto email order confirmation letting you know we received and will be shipping your order. Your order will ship from our offices within 24 hours. If there is an unexpected delay in shipping we will notify you via email.

 

 

---

PAYMENT METHODS

We accept these payment methods:
     MasterCard, Visa, American Express, PayPal, eCheck (via PayPal)

 

SAFE, SECURE ONLINE ORDERING

CREDIT CARD ORDERS

Our website offers a secure shopping cart system that accepts Visa, Mastercard and American Express. (Discover Cards are not accepted at this time.) On the order form you can safely enter your credit card number via the secure server - our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Your credit card statement will read: 'Jane Ingraham Design'.

PAYPAL

Payments may be made with PayPal, just select that button on the order form. PayPal makes sending money as easy as sending email. For more information visit PayPal

 

CUSTOMER SERVICE

Toll Free Message Phone: 877-880-0742. Call 24/7, leave a message & we will return your call. Contact us

 

---

 

MONEYBACK GUARANTEE Hassle-free, no questions asked return policy! We guarantee you'll love your jewelry! If you are not happy with your purchase FOR ANY REASON, return the jewelry within 30 days and we will exchange or refund the purchase price, less shipping costs, to you on return of the jewelry. Be assured that we will always honor our guarantee of your 100% satisfaction with your silver jewelry purchase. We will speedily process your refund and credit your card for the purchase amount, no questions asked. See below for return details and address.

 

 

---

 

RETURNS AND EXCHANGES

We want you to be completely satisfied with the sterling silver jewelry that you purchased from us!

You may return or exchange your silver jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. The returned jewelry must not show signs of damage, wear or alteration. No returns on custom made jewelry.

 

HOW TO RETURN

1. Please EMAIL US us to let us know you are returning the jewelry. Place all the original packaging in the return box, including your return jewelry and a copy of the invoice.

2. The jewelry should be mailed in a box, not an envelope as the jewelry may be crushed in an envelope (see item 5).

Send to us at:

J. Ingraham Design
P O Box 2850
San Marcos, CA
92079-2850
(Note: we don't use the word 'jewelry' on the external packaging).

3. Please ship to us using the US Postal Serivce as this is a P.O. Box. You may want to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package was delivered to us.

4. Your return will be processed within 7 business days. A credit will be issued to your original method of payment within 9 business days of receiving your returned sterling silver jewelry. You will receive an email confirming your refund.

5. We are not responsible for items damaged or lost in transit. In case of damage, alteration or wear, a credit will not be issued. We suggest shipping insurance as we will not replace or refund jewelry lost or stolen in the mail while in delivery from you to us.

 

HOW TO EXCHANGE

We will be happy to exchange your jewelry purchase.

When your send your return jewelry back to us... please tell us on a copy of the invoice what jewelry you would like for your exchange. Be sure to include the jewelry item style name, gemstone-type and the price. We will credit your account for the amount of the returned jewelry, then charge you for the replacement silver jewelry and your new jewelry will be on its way to your door.

If you would like your jewelry exchange faster - just order your new jewelry online and also mail your return jewelry to us. Your new jewelry will arrive in 2-3 business days, and, when we receive your returned jewelry, we will credit your card for the amount of purchase.

See the section above for the address and details for returning your jewelry.

 

If you have questions please don't hesitate to Contact Us

 

---

 

COMPLIMENTARY GIFT BOXING

We will be happy to package your jewelry in a white organza with sparking silver stars gift pouch and place that inside our silver foil box tied with a silver bow.... at no charge!

And, if your gift is being delivered to a different address, we will include a 'gift receipt' (no prices, no item detail) in the shipping box - which contains your typewritten message.

There is a selection on the order form to request a free gift boxing or, if you'd prefer, choose anti-tarnish plastic bag packaging for your jewelry.

Testimonial about our jewelry and gift boxing:

" I received my order today and could not have been more happy. Not only were the items beautifully crafted but the packaging was more than I ever received from any other vendor. I am truly happy that I "stumbled" upon your site and plan to "stumble" again in the future." -- SMS, NJ

 

A Gift of Jewelry

If you're giving someone special a gift of gemstone jewelry - you can certainly choose her birthstone, but don't forget her personality, her color likes and dislikes, and what she enjoys wearing. Choosing a piece for her using that criteria will make her present uniquely perfect and special for her alone. And you can be sure she'll appreciate the thought behind her gift!

 

---

 

Beautiful Silver Jewelry
Ingraham Design
P O Box 2850
San Marcos, CA 92079-2850
Toll Free Message Phone 877 880 0742
Contact Us

amethyst jewelry
baltic amber jewelry
beaded jewelry
black onyx jewelry
blue topaz jewelry
carnelian jewelry
citrine jewelry
coral (red) jewelry
garnet jewelry
green quartz
iolite jewerly
jade jewelry
kyanite
lapis lazuli
lemon quartz
malachite
moonstone
multi-gemstones
peridot jewelry
pearl jewelry
rose quartz
smoky topaz
turquoise jewelry
......................
Silver Bracelets
Silver Earrings
Silver Necklaces
& Pendants
Rings

Bridesmaid-Bride

cubic zirconia:
silver CZ jewelry
silver CZ rings
stackable rings

birthstones:
gemstone history
birthstone list

• a few of our
designer collections:

Nature Collection

Silver Celtic Jewelry
Silver-Only Jewelry
(no gemstones)
Silver Art Jewelry
Silver Anna Jewelry
Silver Allure Jewelry
Silver Amethyst Grape
Silver Bella Jewelry
Birthstone Pendants
Silver Cherry Pendants
Customer Favorites
Silver Elegance Jewelry
Silver Grace Jewelry
Silver Jennifer Jewelry
Silver Juliet Jewelry
Silver Long Earrings
Silver Millefiori
Silver Pear-Drop Jewelry
Silver Shell Jewelry
Silver Swirl Jewelry

Gift Certificates

goodies:
16" 18" 22" Sterling
Silver Snake Chains

Black Cord Necklaces

Colorful Satin
Jewelry Pouches

Beaded Jewelry Purse

Sunshine Silver
Polishing Cloth